Hay House Nursing Home

The following is CQC's published account of its assessment, published 13 May 2024. References to “we” mean CQC. It describes findings at that time.

Hay House Nursing Home is nursing and residential home for 35 people, many people are living with dementia or a cognitive impairment. The service is a large, older style building with a secure garden and well-maintained grounds in a rural setting. We looked at 3 key question areas (safe, caring and responsive) and 5 quality statements: safeguarding, involving people to manage risks, safe and effective staffing, independence, choice and control, and equity in experiences and outcomes. The assessment, which included both on and off site activities, took place between 01 February 2024 and 13 February 2024. We carried out an unannounced visit to the service on 01 February 2024. The assessment was carried out by one inspector, one assessor and expert by experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We met with most people living at the service and spoke with 5 people and 3 relatives. We also observed the care and support provided to people across the day of our visit. We spoke with 8 members of staff including the registered manager. In addition, we sought feedback from the local authority and professionals who work with the service. We received feedback from 7 professionals. We received feedback from 15 relatives via email. We found good outcomes for people living at the service in the areas we assessed.