Hawthorn Bungalow

Regent Way, Brentwood, Essex, CM14 4TY

01277202270

Care Type

Residential Care

Assessment date

3 July 2026

Provider

Outlook Care

Beds

10 beds

Rating history

GoodJan 2017
GoodJul 2019
Requires ImprovementSept 2026

Rating dropped from Good to Requires Improvement in 2026.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

Run by Outlook Care, which runs 8 care homes in England: 5 rated Good and 3 Requires Improvement.

Average care home fees in the East of England: £1,034 a week for residential care and £1,411 for nursing care (2024-25 averages). Self-funders usually pay more. See our care home costs guide.

This home lists dementia care, which usually costs more than standard residential care. See dementia care home costs. NHS Continuing Healthcare may apply where someone's needs are primarily health needs.
How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About Hawthorn Bungalow

Hawthorn Bungalow is a residential care home located in Essex, East of England. Its registered care categories include dementia, learning disabilities, older people, physical disabilities, sensory impairments, and younger adults. The home has 10 beds. CQC records an overall rating of Requires Improvement, published in September 2026. The home is operated by Outlook Care.

Specialist Care

DementiaLearning disabilitiesOlder peoplePhysical disabilitiesSensory impairmentsYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 10 places — this is not a vacancy count
Registration checked: Registered · CM14 4TY

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Dementia; Learning disabilities; Physical disabilities; Sensory impairment.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Requires Improvement.

Assessment published 15 September 2026. Assessment date recorded: 3 July 2026.

Read CQC's assessment overview

The following is CQC's published account of its assessment, published 15 September 2026. References to “we” mean CQC. It describes findings at that time.

Assessment dates: 22 July to 7 August 2026. The service is registered as a residential care home providing support to people with a learning disability, and or autistic people. Support is also provided to people with a physical disability, sensory impairment, and those living with dementia. The service is a residential style bungalow. We found 2 breaches of regulations at this inspection relating to person-centred care and governance.
We have assessed the service against The Care Quality Commission’s ‘Right support, right care, right culture’ guidance, which was developed to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. The service did not always fulfil the requirements for running this type of specialist service.
The overall rating for this service is requires improvement. Staff told us of their commitment to providing the best quality care possible. Whilst we saw some warm and positive interactions between staff and people at the service, we found shortfalls in relation to fully personalised care. This included the use by staff of some outdated language and approaches which did not fully recognise the need for people to have as fulfilling and enriched life as possible. People were not always fully enabled to meet their own aims and ambitions to support good outcomes, or having consistent access to community leisure and recreational activities. Some areas of the environment also needed attention in relation to infection prevention and control, as well as maintenance and decorative repair. The provider told us there were plans to complete this work shortly.
People were safe at Hawthorn Bungalow, and we saw the service worked well with other partners in relation to healthcare needs. We received consistently positive feedback from professionals who worked with the service, who confirmed any recommendations were acted upon. Relatives and staff felt the management team were capable and approachable. Leaders were responsive to our feedback, and took action during the inspection to address issues raised.

Safe: Good
Effective: Requires Improvement
Caring: Good
Responsive: Requires Improvement
Well-led: Requires Improvement

Questions prompted by these ratings

Effective: How are staff training, nutrition and health outcomes checked now?
Responsive: How are care plans, activities and complaints adapted to each resident?
Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read Hawthorn Bungalow's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Hawthorn Bungalow, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Hawthorn Bungalow, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Hawthorn Bungalow's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees