Hawkhurst

This residential care home provides personal care to up to 26 people aged 65 and over. The building features two lounge and dining areas connected by a conservatory, with a passenger lift providing access to first-floor bedrooms. Accommodation includes a mix of single and double rooms, three with en-suite facilities.

People feel safe at the home, supported by staff who have completed safeguarding training and understand their responsibilities. Robust recruitment systems ensure sufficient staffing levels to meet residents' needs. The manager assesses and manages risks to health and wellbeing across all areas of the service, while strong systems ensure medicines are handled safely.

Care is person-centred, with staff supporting residents to make choices and maintain control over their lives in the least restrictive way possible. Staff possess the appropriate skills and knowledge to assess needs and deliver individualised care planning.