Haven Residential Care Home

36-38 Wellington Road, Hatch End, Pinner, HA5 4NL

02084215887

Care Type

Residential Care

Inspection date

6 December 2018

Provider

Sanctuary Care Limited

Beds

30 beds

About Haven Residential Care Home

Haven Residential Care Home is a residential care home in Harrow, offering accommodation and personal care for older adults. Details of the Care Quality Commission's most recent inspection are set out below.

Haven Residential Care Home provides accommodation and personal or nursing care for up to 30 people, with 29 residents living there at the time of inspection. The home offers a friendly, welcoming atmosphere where people have developed positive, trusting relationships with staff that help them feel safe. Robust systems are in place for safe medicine management, and risk assessments are person-centred and developed together with residents to maximise their choice and control over their lives.

Staff are skilled and knowledgeable, committed to supporting people to meet their identified goals and aspirations through meaningful and purposeful activities based on individual interests and outcomes. Communication between staff and other professionals is strong, with many examples of collaborative working observed during the inspection. Care is tailored to each person as an individual, ensuring they receive personalised support focused on their wellbeing and independence.

Source: CQC inspection report, 2 May 2019

Specialist Care

DementiaOlder people

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 30 places — this is not a vacancy count
Registration checked: Registered · HA5 4NL

Registered care categories

Caring for adults over 65 yrs; Dementia.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 2 May 2019. Latest inspection date recorded: 6 December 2018.

Safe: Good
Effective: Good
Caring: Good
Responsive: Outstanding
Well-led: Good

Read Haven Residential Care Home's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Haven Residential Care Home, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Haven Residential Care Home, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Haven Residential Care Home's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees