694 Pinner Road

694 Pinner Road, Pinner, Middlesex, HA5 5QY

02088681894

Care Type

Residential Care

Assessment date

8 April 2025

Provider

Voyage 1 Limited

Beds

8 beds

About 694 Pinner Road

694 Pinner Road is a residential care home in Harrow, run by Voyage 1 Limited. It supports people with learning disabilities, physical disabilities and multiple needs. The CQC's most recent findings on this home are set out below.

694 Pinner Road is a residential care home run by Voyage 1 Limited, supporting people with a learning disability, physical disabilities and multiple needs. It previously held a good rating, but the CQC's latest assessment found the home requires improvement overall, with breaches of regulations relating to safe care and treatment, safeguarding and governance.

Some relatives spoke positively about kind, attentive staff, while others raised concerns about high staff turnover, insufficient staffing, limited access to the community and a lack of engaging activities. Inspectors judged the home responsive, but rated it requires improvement for safety, effectiveness, caring and leadership.

Source: CQC assessment, 5 August 2025

Specialist Care

Learning disabilitiesOlder peopleYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 8 places — this is not a vacancy count
Registration checked: Registered · HA5 5QY

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Learning disabilities.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Requires Improvement.

Assessment published 5 August 2025. Assessment date recorded: 8 April 2025.

Read CQC's assessment overview

The following is CQC's published account of its assessment, published 5 August 2025. References to “we” mean CQC. It describes findings at that time.

Date of Assessment: 29 April 2025. The service is a residential care home providing support to 7 people with a learning disability, physically disabled people and people with multiple needs. At the time of this assessment there were 6 people residing at the care home. The care home is run by Voyage 1 Limited, a large national provider, who provide a range of services offering specialist support mainly for people with a learning disability and autistic people.
This assessment was prompted by a review of information we received about the service.
The service was rated good overall at their last assessment in March 2022, however the rating for this assessment has changed to requires improvement. We found breaches of the legal regulations in relation to safe care and treatment, safeguarding and governance.
An assessment has been undertaken of a service that is used by autistic people or people with a learning disability. We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.

Safe: Requires Improvement
Effective: Requires Improvement
Caring: Requires Improvement
Responsive: Good
Well-led: Requires Improvement

Questions prompted by these ratings

Safe: What changes have been made to medicines, staffing and safeguarding since this rating?
Effective: How are staff training, nutrition and health outcomes checked now?
Caring: How do staff protect privacy, dignity and each person’s choices?
Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read 694 Pinner Road's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting 694 Pinner Road, consider asking...

1.What happens if my relative's care needs increase significantly -- will they have to move?
2.How do you handle concerns or complaints from families?
3.What does the monthly fee cover and what will cost extra?
4.How do you keep families informed about their relative's day-to-day wellbeing?
5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit 694 Pinner Road, look out for...

1.Do staff greet residents by name and stop to chat?
2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
3.Does the home smell fresh and feel clean without being clinical?
4.Do residents look comfortable and at ease, or anxious and withdrawn?
5.Does the manager answer your questions openly or deflect?

Could the NHS fund 694 Pinner Road's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees