Hatfield Manor

Hatfield Manor is a nursing home in Hertfordshire providing accommodation, nursing and personal care for up to 81 people, including those living with dementia, physical disabilities or mental health needs. The CQC rated the service Requires Improvement overall, finding breaches relating to staffing levels, medicines management and governance. There was no registered manager in post, quality assurance systems were not robustly applied, and staff support such as supervision and training was inconsistent.

Inspectors found care staff were kind and treated people with dignity, and care plans were detailed and evidence-based. People and relatives spoke positively about staff and felt safe, though many raised concerns about insufficient staffing. Access to activities varied between floors, though the management team responded promptly to feedback and had begun making improvements.