Hartford Hey

Manorial Road South, Neston, Merseyside, Cheshire, CH64 6US

01513364671

Care Type

Residential Care

Assessment date

13 April 2026

Provider

Hartford Hey Limited

Beds

28 beds

About Hartford Hey

Hartford Hey is a residential care home located in Cheshire West and Chester, North West. Its registered care categories include dementia and older people. The home has 28 beds. CQC records an overall rating of Good, published in July 2026. The home is operated by Hartford Hey Limited.

Specialist Care

DementiaOlder people

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 28 places — this is not a vacancy count
Registration checked: Registered · CH64 6US

Registered care categories

Caring for adults over 65 yrs; Dementia.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Assessment published 6 July 2026. Assessment date recorded: 13 April 2026.

Read CQC's assessment overview

The following is CQC's published account of its assessment, published 6 July 2026. References to “we” mean CQC. It describes findings at that time.

Date of assessment: 16 April – 13 May 2026. Hartford Hey is a residential care home providing accommodation for up to 28 people. At the time of the assessment, 14 people were living at the home. We carried out an unannounced site visit to the home on 16 April 2026 and a further announced visit on 20 April 2026. The remainder of the assessment was conducted off site.
The assessment was prompted due to the home not having been assessed for more than 7 years. We carried out a comprehensive assessment and assessed a total of 34 quality statements from all the key questions we ask, is the service safe, effective, caring, responsive and well-led.
We observed the environment and spoke with people living in the home and staff. We contacted people’s relatives and health and social care professionals who visited the home.
We observed a clean, homely environment where staff knew people and cared for them with genuine kindness. There were systems in place to observe and monitor people’s health and wellbeing to ensure the best outcomes for them. The registered manager and staff worked closely with healthcare professionals and people were listened to and treated as individuals. Medicines were managed safely by competent staff. Staff told us they loved working at the home and felt privileged to support people in their care.
We observed some areas for improvement within the environment and addressed these with the provider who was receptive to taking action.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-led: Good

Read Hartford Hey's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Hartford Hey, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Hartford Hey, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Hartford Hey's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees