Hall Road

The following is CQC's published account of its assessment, published 10 March 2025. References to “we” mean CQC. It describes findings at that time.

Date of Assessment: 17 Feb to 24 Feb 2025. The service is a care home providing personal care to people with a learning disability and/or autistic people. At the time of our assessment there were 7 people using the service. We have assessed the service against ‘right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. The service had made improvements and no longer in breach of regulations. Management of the service was now consistent and stable. Governance systems were more effective. Management of risk to people had improved. Risk posed by the environment had been reduced and the home was a safer, more suitable place for people to live. Medicines were managed more safely, and people received their medicines as prescribed. People were now supported to have maximum choice and control of their lives. Staff supported them in the least restrictive way possible and in their best interests. People were protected from risk of abuse. There were enough staff to support people. Only suitable staff were employed to work at the service. Infection risks were well managed. Staff worked well with partners to help people achieve positive outcomes. People received person centred care focussed on their individual needs including those related to their protected equality characteristics. People were supported to stay healthy and well. People’s care was regularly reviewed to ensure this remained effective. Staff understood people’s rights and how these should be met. Staff were valued and supported with their learning and development. People and staff were encouraged to raise concerns, and these were listened to. There was a culture of improvement and inclusivity which had led to people experiencing positive outcomes and enhanced their quality of life.