Glynn Court Residential Home

The following is CQC's published account of its assessment, published 10 April 2026. References to “we” mean CQC. It describes findings at that time.

We conducted our inspection from 20 to 30 January 2026. We inspected the service due to concerns we received about the support people received when anxious or distressed. We assessed all 33 quality statements. The service is a care home without nursing, supporting up to 31 younger adults and older people, some of whom were living with dementia. At the time of the inspection, 23 people were living at the service. Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This means help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

The provider was in breach of 5 regulations in relation to: safe care and treatment; staffing; consent; person-centred care; and good governance. You can find more details of our concerns in the quality statement findings.

The provider did not ensure safe care and treatment for people. Care records demonstrated risks were not managed safely. Medicines were not managed safely. The service did not always manage the risk of infection safely. We found concerns in relation to hand washing facilities and unclean flooring.

The environment was not safe. We found concerns in relation to equipment being stored in communal areas which posed a trip hazard to people. Doors to unsafe areas not always being locked. Fire alarm testing did not consistently take place weekly.

Recruitment was not always carried out in line with Schedule 3 of the Health and Social Care Act 2008 (Regulated Activities) 2014. Medicines were not always managed safely.

The provider did not ensure people had good person-centered care. People had limited access to activities. The dining room was not being used, meaning people had to eat meals in their bedrooms or the lounge, and care plans and risk assessments did not contain sufficient person-centered information.

Governance was not managed effectively. The provider had identified all the concerns we found on inspection. Where some concerns had been identified in provider audits, they had failed to address these satisfactorily.

Staff were kind and caring, treated people with dignity and respect and knew people well.

The registered manager was responsive to the concerns raised on inspection and started to update care plans during the inspection.