George Potter House

George Potter House is a care home providing nursing and personal care to older people, around half of whom live with dementia. The CQC carried out a focused review after concerns about management and agency staff use, and found improvements had been made under new leadership, though some governance issues remained, including medicines not always stored securely and care records not always up to date.

Overall, the CQC rated the home Good. Residents and relatives spoke warmly of caring, dignified staff and praised the new managers for quickly improving the home's culture and environment, including ongoing refurbishment. People said they felt safe and well cared for.