George Potter House

The following is CQC's published account of its assessment, published 10 April 2025. References to “we” mean CQC. It describes findings at that time.

Date of Assessment: 23 January 2025. George Potter House is a care home providing nursing and personal care to older people. At the time of this assessment there were 37 older people residing at the care home of whom approximately half were living with dementia. We undertook this unannounced responsive assessment due to the key question well-led being rated requires improvement at their last inspection and concerns we received alleging the service was poorly managed and was over reliant on agency staff. This onsite assessment was conducted by 3 adult social care inspectors who looked at all 15 quality statements related to the 2 key questions, is the service safe and well-led? For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. At this assessment we found Improvements were made however, these improvements were limited and the provider remains in breach due to ongoing failures in governance systems to identify and address issues. For example, medicines were not always stored securely and people risk assessments and management plans were sometimes not accessible or not sufficiently detailed, up to date or accurate. We have asked the provider to send us an action plan in response to the concerns we found at this assessment. Improvements made by the provider since our last assessment include the appointment of a new home manager and deputy manager and the commencement of a programme to redecorate and refurbish the entire care homes environment. The new managers had the necessary skills, knowledge and experience to lead effectively, which they did so with integrity, openness and honesty. In addition, the ground floor bedrooms, communal areas, and rear garden had already been refurbished.