Skip to main content
Placeholder image for Frindsbury House
Frindsbury HouseMedway

Illustrative image. Photographs of this home have not yet been added.

Rated:GoodResidential

Frindsbury House

42 Hollywood Lane, Wainscott, Rochester, Kent, ME3 8AL
01634719942
Care Type

Residential Care

Assessment date

4 June 2026

Provider

The Mortimer Society

Beds

23 beds

Rating history

  1. GoodJan 2016
  2. Requires ImprovementMar 2018
  3. GoodMar 2019
  4. GoodAug 2026

Improved from Requires Improvement to Good in 2019. CQC has rated this home 4 times since 2016.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

Run by The Mortimer Society, which runs 2 care homes in England: 2 rated Good.

  • How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About Frindsbury House

Frindsbury House is a residential care home located in Medway, South East. Its registered care categories include learning disabilities and physical disabilities. The home has 23 beds. CQC records an overall rating of Good, published in August 2026. The home is operated by The Mortimer Society.

Specialist Care

Learning disabilitiesPhysical disabilities

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

0

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service
Care home service without nursing
Registered capacity
23 places — this is not a vacancy count
Registration checked
Registered · ME3 8AL

Registered care categories

Learning disabilities; Physical disabilities.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Assessment published 10 August 2026. Assessment date recorded: 4 June 2026.

Read CQC's assessment overview

The following is CQC's published account of its assessment, published 10 August 2026. References to “we” mean CQC. It describes findings at that time.

Date of Inspection: 22 June to 16 July 2026. Frindsbury House is a residential care home registered to support up to 23 people and specialised in providing care for individuals with a diagnosis of Huntington’s disease, people with a learning disability and autistic people. At the time of our inspection 20 people were living at this service.

The inspection was unannounced and took place due to concerns we had relating to a safeguarding incident. The rating at the last inspection was “Good” and after this inspection has remained “Good”.

We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed autistic people and people with a learning disability respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. We found that the service supported people to have maximum choice and control of their lives.

Some areas of care plans, risk assessments and mental capacity assessments were not reflective of people’s needs and had not been updated recently. Medicines management was not always robust. We shared concerns with the provider who took immediate action to address these.

There were sufficient staff to meet people’s needs. Staff had been recruited following robust recruitment processes which had recently been reviewed and strengthened by the provider. Staff were kind, caring and attentive to the people they supported.

The environment was well maintained and personalised to people’s needs. People were supported to spend their time as they wanted to, visiting family and taking part in activities.

People’s health and emotional needs were met. People were supported by a consistent staff team who knew them well and could anticipate their needs and identify any changes in their presentation. Staff were knowledgeable about supporting people with Huntingdon’s.

There was a positive culture at the service, which was led by management and reinforced by staff.

Safe
Good
Effective
Good
Caring
Good
Responsive
Good
Well-led
Good

Read Frindsbury House's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Frindsbury House, consider asking...

  1. 1.What happens if my relative's care needs increase significantly -- will they have to move?
  2. 2.How do you handle concerns or complaints from families?
  3. 3.What does the monthly fee cover and what will cost extra?
  4. 4.How do you keep families informed about their relative's day-to-day wellbeing?
  5. 5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit Frindsbury House, look out for...

  1. 1.Do staff greet residents by name and stop to chat?
  2. 2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
  3. 3.Does the home smell fresh and feel clean without being clinical?
  4. 4.Do residents look comfortable and at ease, or anxious and withdrawn?
  5. 5.Does the manager answer your questions openly or deflect?

Could the NHS fund Frindsbury House's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Location

42 Hollywood Lane, Wainscott, Rochester, Kent, ME3 8AL

CQC Logo

Frindsbury House

CQC overall rating

Good

Assessment date: 4 June 2026

View full inspection report
New

Have a question about this care home?

Ask in our Community Forum and get a real answer from someone who's been through it.

Share what's on your mind
01634719942