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Frindsbury House
Residential Care
4 June 2026
The Mortimer Society
23 beds
Rating history
- Jan 2016
- Mar 2018
- Mar 2019
- Aug 2026
Improved from Requires Improvement to Good in 2019. CQC has rated this home 4 times since 2016.
Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.
Costs and who runs this home
Run by The Mortimer Society, which runs 2 care homes in England: 2 rated Good.
- How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.
About Frindsbury House
Frindsbury House is a residential care home located in Medway, South East. Its registered care categories include learning disabilities and physical disabilities. The home has 23 beds. CQC records an overall rating of Good, published in August 2026. The home is operated by The Mortimer Society.
Specialist Care
Fees and availability
We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.
Check current vacancies, the admission assessment and visiting arrangements directly with the home.
Care and inspection details
Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.
- Registered service
- Care home service without nursing
- Registered capacity
- 23 places — this is not a vacancy count
- Registration checked
- Registered · ME3 8AL
Registered care categories
Learning disabilities; Physical disabilities.
These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.
CQC ratings in more detail
Overall rating shown by CQC: .
Assessment published 10 August 2026. Assessment date recorded: 4 June 2026.
Read CQC's assessment overview
The following is CQC's published account of its assessment, published 10 August 2026. References to “we” mean CQC. It describes findings at that time.
Date of Inspection: 22 June to 16 July 2026. Frindsbury House is a residential care home registered to support up to 23 people and specialised in providing care for individuals with a diagnosis of Huntington’s disease, people with a learning disability and autistic people. At the time of our inspection 20 people were living at this service.
The inspection was unannounced and took place due to concerns we had relating to a safeguarding incident. The rating at the last inspection was “Good” and after this inspection has remained “Good”.
We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed autistic people and people with a learning disability respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. We found that the service supported people to have maximum choice and control of their lives.
Some areas of care plans, risk assessments and mental capacity assessments were not reflective of people’s needs and had not been updated recently. Medicines management was not always robust. We shared concerns with the provider who took immediate action to address these.
There were sufficient staff to meet people’s needs. Staff had been recruited following robust recruitment processes which had recently been reviewed and strengthened by the provider. Staff were kind, caring and attentive to the people they supported.
The environment was well maintained and personalised to people’s needs. People were supported to spend their time as they wanted to, visiting family and taking part in activities.
People’s health and emotional needs were met. People were supported by a consistent staff team who knew them well and could anticipate their needs and identify any changes in their presentation. Staff were knowledgeable about supporting people with Huntingdon’s.
There was a positive culture at the service, which was led by management and reinforced by staff.
- Safe
- Effective
- Caring
- Responsive
- Well-led
Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.
5 Questions to Ask on Your Visit
When visiting Frindsbury House, consider asking...
- 1.What happens if my relative's care needs increase significantly -- will they have to move?
- 2.How do you handle concerns or complaints from families?
- 3.What does the monthly fee cover and what will cost extra?
- 4.How do you keep families informed about their relative's day-to-day wellbeing?
- 5.What happens if my relative is unhappy here?
5 Things to Look For on Your Visit
When you visit Frindsbury House, look out for...
- 1.Do staff greet residents by name and stop to chat?
- 2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
- 3.Does the home smell fresh and feel clean without being clinical?
- 4.Do residents look comfortable and at ease, or anxious and withdrawn?
- 5.Does the manager answer your questions openly or deflect?
Could the NHS fund Frindsbury House's fees?
The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.
Location
42 Hollywood Lane, Wainscott, Rochester, Kent, ME3 8AL

Frindsbury House
CQC overall rating
Assessment date: 4 June 2026
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