Five Rivers Living Residential Home

12 Sangha Close, Leicester, LE3 9SW

01162353806

Care Type

Residential Care

Assessment date

27 May 2025

Provider

Richan Care (Midlands) Limited

Beds

50 beds

Rating history

Requires ImprovementJan 2021
Requires ImprovementMay 2022
InadequateMar 2023
Requires ImprovementDec 2023
GoodAug 2025

Improved from Requires Improvement to Good in 2025. CQC has rated this home 5 times since 2021.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

This is the only care home Richan Care (Midlands) Limited runs in England.

Average care home fees in the East Midlands: £958 a week for residential care and £1,250 for nursing care (2024-25 averages). Self-funders usually pay more. See our care home costs guide.

This home lists dementia care, which usually costs more than standard residential care. See dementia care home costs. NHS Continuing Healthcare may apply where someone's needs are primarily health needs.
How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About Five Rivers Living Residential Home

Five Rivers Living Residential Home is a residential care home in Leicester, providing care for older people, including those living with dementia. Details of the CQC's most recent findings are set out below.

Five Rivers Living Residential Home provides residential care and support for older people, including those living with dementia. The CQC found the service is now rated Good overall, having previously been in breach of regulations covering safety, staffing, premises and person-centred care. Inspectors found substantial improvements had been made across all areas under new, hands-on leadership.

Staff were knowledgeable and kind, and there were enough of them to meet people's needs promptly. Meals were nutritionally balanced, people were supported to stay active, and risks were well managed. Relatives praised the friendly, homely atmosphere and said the home was well organised, safe and welcoming.

Source: CQC assessment, 27 August 2025

Specialist Care

DementiaLearning disabilitiesMental healthOlder peopleYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 50 places — this is not a vacancy count
Registration checked: Registered · LE3 9SW

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Dementia; Learning disabilities; Mental health conditions.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Assessment published 27 August 2025. Assessment date recorded: 27 May 2025.

Read CQC's assessment overview

The following is CQC's published account of its assessment, published 27 August 2025. References to “we” mean CQC. It describes findings at that time.

Date of assessment: 23 June 2025 to 8 July 2025. We visited the service unannounced on 25 June 2025 and announced on 26 June 2025.
This inspection was carried out to review the quality of care and compliance with legal regulations. At the last inspection the service was in breach of regulations relating to person-centred care, dignity and respect, safe care and treatment, premises and equipment, governance, and staffing. At this inspection the service had improved and was no longer in breach of these regulations.
Substantial improvements had been made to all areas of the service. The registered manager and nominated individual (responsible for supervising the management of theservice) worked full-time at the service and were actively involved in all aspects of how it was run. A staff member said, “I have seen this home turnaround under the new leadership. They have put the hours in to make this home a success."
People received safe, dignified, care and support from well-trained, knowledgeable staff. There were always enough staff on duty to promptly meet people’s needs. Risks to people were understood and managed effectively to reduce the likelihood of harm. Staff knew how to safeguard people and protect their well-being.
Staff supported people to live healthy lives. Meals were nutritionally balanced and met people’s dietary needs. People were encouraged to be mobile, where possible, and to take part in activities and socialise with others. People made progress at the service, for example by gaining weight, walking, and improving their mental health.
The provider’s culture was based on openness and respect. The nominated individual and registered manager were committed to providing safe, high-quality, and compassionate care. They valued people, relatives, and staff and listened to their views. Regular audits were used to ensure all areas of the service were running effectively.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-led: Good

Read Five Rivers Living Residential Home's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Five Rivers Living Residential Home, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Five Rivers Living Residential Home, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Five Rivers Living Residential Home's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees