Emmaus House

The following is CQC's published account of its assessment, published 3 August 2026. References to “we” mean CQC. It describes findings at that time.

Date of assessment: 25 June to 7 July 2026. The service is a residential home providing accommodation and personal care to adults of all ages. The home is registered for 23 people. At the time of our assessment there were 21 people living at the home.

People received safe care from a skilled and experienced staff team. Safe systems of staff recruitment were in place and staff received effective training and support. Risks were assessed and managed in a way that supported people's safety whilst respecting their rights and independence. Medicines were managed and administered safely.

Staff worked closely with health and social care professionals to help ensure people received timely support when their needs changed. The provider demonstrated a commitment to continuous learning and improvement. The provider had undertaken positive work had been undertaken to strengthen nutritional support for people, resulting in improved outcomes and increased staff knowledge and confidence. Learning from this work had been embedded into practice to support the ongoing delivery of high-quality care.

The service was led by a committed registered manager who promoted an open and positive culture. The registered manager and provider had effective governance processes in place to monitor quality and drive continuous improvement. Staff spoke very positively about the registered manager and working at the home and described a supportive, inclusive culture where they felt valued and listened to. A staff member said, “[Registered manager] is so friendly. [Their] door is always open. [They are] so nice and approachable.”