Eighton Lodge Residential Care Home

The following is CQC's published account of its assessment, published 8 November 2024. References to “we” mean CQC. It describes findings at that time.

Date of Assessment: 9th to 29th October 2024. Eighton Lodge is a care home providing care for up to 47 older people, some of whom are living with dementia. At the time of inspection, there were 36 people using the service. At our last inspection, we identified breaches in relation to safe care and treatment and governance. At this inspection, improvements had been made and the provider was no longer in breach of regulations. Since the last inspection, the new registered manager had introduced improvements to the service. People, relatives and staff spoke very positively about the service and management. Risks to people had been assessed and care plans were in place to help mitigate risks as far as possible. Care records were detailed and reflected people's care needs. Accidents and incidents were investigated, action taken, and lessons learned. There were sufficient trained staff who worked with other professionals to ensure people's needs were met in a safe and person-centred way. Staff were attentive and treated people with kindness and compassion. People enjoyed a varied diet. Staff knew how to support people in a way which respected their decisions and supported them to make choices. Governance was more robust to monitor the quality of care provided. There was a complaints process in place which was followed. People had access to information in a variety of formats to support their understanding. Improvements had been made to medicines management. Staff were safely recruited.