Easterlea

The following is CQC's published account of its assessment, published 23 September 2024. References to “we” mean CQC. It describes findings at that time.

Date of assessment 24 May and 17 July 2024. This was a responsive assessment due to information we had received about the quality of care provided. We assessed 10 quality statements across the key questions of safe and well led. We found 3 breaches of the legal regulations. The provider had not always managed people’s medicines safely and people had not always been protected from abuse. The provider’s governance systems and audits were not always effective in identifying and addressing areas of concern. We also identified concerns regarding how risks to people’s health and safety were being managed. The systems in place to report and investigate concerns or incidents and accidents needed to be more robust and safeguarding incidents had not consistently been escalated and reported to the local safeguarding adults’ team or to the Care Quality Commission in a timely way. In addition, there was a lack of evidence safeguarding concerns or alerts were used to promote learning opportunities to keep people safe. We have asked the provider for an action plan in response to the concerns found at this assessment.