Drumconner Care Home

The following is CQC's published account of its assessment, published 31 January 2025. References to “we” mean CQC. It describes findings at that time.

Drumconner Care Home is registered to provide care, nursing and support for up to 37 people. The service provides residential and nursing care for older adults, and people who have physical care needs. At the time of this assessment, there were 28 people living at the service. This was a planned assessment of the service. The assessment took place between 13 January and 15 January 2025. Risks to people were identified, assessed and safe ways of working contributed to their wellbeing. Safeguarding procedures were in place and there was confidence in the registered manager to address any issues. Staff were passionate about supporting people to remain independent and gave examples of how they did this in practice. People can only be deprived of their liberty to receive care and treatment when this is in their best interests and legally authorised under the Mental Capacity Act 2005 (MCA). In care homes, and some hospitals, this is usually through MCA application procedures called the Deprivation of Liberty Safeguards (DoLS). We checked whether the service was working within the principles of the MCA, whether appropriate legal authorisations were in place when needed to deprive a person of their liberty, and whether any conditions relating to those authorisations were being met. Staff were committed to treating people with dignity and respect, appreciating their unique differences. People had access to a wide variety of activities both within the service and in the community. Observations of care interactions were positive. Staff had the necessary skills and experience to provide care and there was a recruitment process in place. However, this was not always completed in accordance with the providers policy. The registered manager took immediate action to strengthen the process, and we were fully assured by their actions.