Dorley House Residential Care Home

19-20 Bedfordwell Road, Eastbourne, East Sussex, BN21 2BG

01323729545

Care Type

Residential Care

Inspection date

15 May 2023

Provider

St Michael's Care Homes Limited

Beds

33 beds

About Dorley House Residential Care Home

Dorley House is a residential care home in Eastbourne, East Sussex, providing support to older people, including those living with dementia. Further detail on the service is set out in the CQC findings below.

Dorley House accommodates up to 33 older people with care needs associated with aging and dementia. The adapted building in Eastbourne features a passenger lift and access to outside areas, with 25 residents living there at inspection.

Staff support people to have maximum choice and control over their lives, using the least restrictive approaches and acting in their best interests. Policies and systems at the service support this practice. Relatives provided positive feedback, expressing confidence that their loved ones are well looked after at the home.

Source: CQC inspection report, 1 June 2023

Specialist Care

DementiaOlder peopleYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 33 places — this is not a vacancy count
Registration checked: Registered · BN21 2BG

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Dementia.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 1 June 2023. Latest inspection date recorded: 15 May 2023.

Safe: Good
EffectivePublished 9 June 2021: Good
CaringPublished 9 June 2021: Good
ResponsivePublished 9 June 2021: Good
Well-led: Good

Read Dorley House Residential Care Home's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Dorley House Residential Care Home, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Dorley House Residential Care Home, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Dorley House Residential Care Home's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees