Crossways Nursing Home

Crossways Nursing Home is a residential care home offering nursing care to older people, including those living with dementia or physical disabilities. The CQC rated it Requires Improvement overall, finding breaches relating to safeguarding, premises and governance. Incidents of emotional distress were not always properly recorded, some areas were poorly maintained and infection control was affected, and care plans lacked sufficient guidance for staff.

Inspectors found communal areas and bedrooms clean, staff recruited safely, and good links with health professionals. People and relatives spoke positively about kind staff and involvement in care planning. Frequent management changes had unsettled staff, though the provider responded well to feedback and began making improvements.