Croft Avenue Care Home

Croft Avenue, off Wordsworth Street, Penrith, Cumbria, CA11 7RJ

01768867155

Care Type

Residential Care

Assessment date

30 April 2025

Provider

Croft Avenue Care Home Limited

Beds

30 beds

Rating history

GoodNov 2017
GoodJun 2025

Rated Good at every inspection since 2017.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

This is the only care home Croft Avenue Care Home Limited runs in England.

Average care home fees in the North West: £882 a week for residential care and £1,196 for nursing care (2024-25 averages). Self-funders usually pay more. See our care home costs guide.

This home lists dementia care, which usually costs more than standard residential care. See dementia care home costs. NHS Continuing Healthcare may apply where someone's needs are primarily health needs.
How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About Croft Avenue Care Home

Croft Avenue Care Home is a 30-bed residential facility located on Croft Avenue in Penrith, Cumbria, within the Westmorland and Furness area. The home provides care for older people, younger adults with physical disabilities, and those living with dementia. It is operated by Croft Avenue Care Home Limited and holds a CQC rating of Good, in the CQC assessment published on 13 June 2025.

The home's size allows for a smaller, more intimate environment while maintaining the range of specialist services needed to support residents with varying care requirements. Its position in Penrith provides access to local healthcare services and community facilities in the town centre.

Specialist Care

DementiaOlder peoplePhysical disabilitiesYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 30 places — this is not a vacancy count
Registration checked: Registered · CA11 7RJ

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Dementia; Physical disabilities.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Assessment published 13 June 2025. Assessment date recorded: 30 April 2025.

Read CQC's assessment overview

The following is CQC's published account of its assessment, published 13 June 2025. References to “we” mean CQC. It describes findings at that time.

Croft Avenue Care Home is a residential care service registered to provide accommodation and personal care. At the time of the inspection there were 27 people living at the service.
The assessment was triggered due to the length of time since the last inspection which was carried out in November 2017 under a previous provider. This was the first inspection under the new provider. The assessment started on 29 May 2025 and concluded on 6 June 2025.We gathered information from people who used the service, relatives, the registered manager, and care staff. We looked at all 34 quality statements.
The service had a positive person-centred culture. Permanent staff knew people well. Staff built up a good rapport with people and involved them and their relatives in care planning. Medicines were managed safely.Visiting professionals gave positive feedback about staff and management. Lessons had been learned from accidents, incidents and safeguarding and were shared with staff. Care pathways, assessments and transitions were managed well. People felt safe at the service. Consent was sought when providing care, and best interest decisions and mental capacity assessments were in place when needed. People’s independence was promoted whenever possible. Staff felt able to speak up, and said management listened and acted on their suggestions. There were robust governance systems in place to identify and address issues.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-led: Good

Read Croft Avenue Care Home's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Croft Avenue Care Home, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Croft Avenue Care Home, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Croft Avenue Care Home's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees