Cranlea

1 Kingston Park Avenue, Kingston Park, Newcastle Upon Tyne, Tyne and Wear, NE3 2HB

01912716278

Care Type

Residential Care

Inspection date

29 January 2021

Provider

Anchor Hanover Group

Beds

39 beds

About Cranlea

Cranlea is a residential care home in Newcastle upon Tyne, providing personal and nursing care to older people. Further detail on the CQC's findings is set out below.

Cranlea provides personal and nursing care to 37 people aged 65 and over in one large adapted building, with capacity for up to 39 residents. The home maintains sufficient supplies of appropriate PPE stored hygienically and safely, with separate areas for staff to put on, take off, and dispose of equipment. Staff demonstrate good knowledge of supporting people with COVID-19 symptoms and maintain appropriate social distancing while wearing PPE in line with government guidance.

All staff, including catering and housekeeping teams, have undertaken training in infection prevention and control, covering PPE procedures and hand hygiene. Senior staff have implemented quality systems to monitor that the service provides safe care. The home does not operate cross-staffing arrangements with other care homes, helping to maintain infection control standards.

Source: CQC inspection report, 13 February 2021

Specialist Care

DementiaOlder people

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 39 places — this is not a vacancy count
Registration checked: Registered · NE3 2HB

Registered care categories

Caring for adults over 65 yrs; Dementia.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 13 February 2021. Latest inspection date recorded: 29 January 2021.

SafePublished 4 March 2020: Good
EffectivePublished 4 March 2020: Good
CaringPublished 4 March 2020: Good
ResponsivePublished 4 March 2020: Good
Well-ledPublished 4 March 2020: Good

Read Cranlea's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Cranlea, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Cranlea, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Cranlea's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees