Coplands Nursing Home

The following is CQC's published account of its assessment, published 13 May 2025. References to “we” mean CQC. It describes findings at that time.

Date of Assessment: 13 February 2025 and 14 February 2025. Coplands Nursing Home is a ‘care home’ for older people, younger adults and adults of all ages requiring accommodation for nursing or personal care and living with dementia, nursing needs, mental health conditions and physical disabilities. The care home has 5 units: Falcon Unit, Owl Unit, Eagle Unit, Hawk Unit and Kestrel Unit. Falcon and Owl Unit have been merged and support 26 people with mixed residential and nursing needs. Eagle Unit support 15 people with Dementia care needs. Hawk Unit support 21 people who are elderly and frail with mixed nursing and residential needs. Kestrel Unit support 17 people who are elderly and frail with mixed nursing and residential needs. The home is registered to provide regulated activity for up to 79 people. At the time of this assessment there were 79 people residing at the care home. The care home is operated by Maria Mallaband Care Group.

This assessment was prompted by a review of information we received about the service.

The team who conducted the inspection consisted of a lead inspector, 2 team inspectors, a regulatory coordinator, an expert by experience, a pharmacy specialist and a medicine senior specialist. We looked at 13 quality statements associated with the key questions. Is the service Safe, we looked at 8 quality statements. Is the service Effective, we looked at 2 quality statements. We also looked at 1 quality statement under the key questions Caring, Responsive and Well-led.

Managers made sure staff received training and regular supervision and appraisals to maintain good quality care. Leaders were visible, knowledgeable and supportive, helping staff to develop in their roles. People were treated with kindness and compassion. Staff protected the people’s privacy and dignity. People were encouraged to maintain relationships with family and friends. The facilities and equipment met the needs of people. However, there were concerns found in a communal shower room where risks were not fully mitigated. We found concerns in the safe management of medicines, the activities offered could benefit from a more varied approach to engage all age groups (older people/younger adults/adults) in meeting their individual needs and preferences and there were gaps identified in some staff knowledge relating to safeguarding protocols.

The service was rated good overall at their last inspection in January 2022, the rating for this assessment remains good.

You can find more details of our concerns in the findings below.