Coote Lane Residential Home

Coote Lane Residential Home provides personal care to 22 people aged 65 and over, with capacity for up to 24 residents. The home features a large dining room, communal areas, and a conservatory. Medicines are stored and administered safely, and the premises are clean and hygienic with staff following appropriate infection control practices.

Staff are recruited through safe processes and receive mandatory safeguarding training, with management providing good support and induction.

Residents have maximum choice and control over their daily lives, supported in the least restrictive way possible. Mealtimes are relaxed and tailored to individual routines, with one relative praising the chef. A resident noted that the manager regularly conducts surveys and seeks their feedback on various matters.

The home has robust emergency plans in place and staff facilitate access to healthcare professionals, ensuring residents' healthcare needs are met.