Collingwood Care Home

This care home provides accommodation and personal care for up to 26 older people, with 20 residents living there at the time of inspection. The service has implemented strong infection prevention and control measures, including increased cleaning schedules, removal of soft furnishings, and improved ventilation. Visitors receive updates and guidance before visits to understand safety protocols.

When in-person visits were suspended, the service ensured residents maintained contact with family and friends through letters, phone calls, and video calls. Management provided regular updates to families about their loved ones' wellbeing. Additional visits were arranged over the Christmas period to help families stay connected, with gifts quarantined before being given to residents to support infection control standards.