Cloverdale

The following is CQC's published account of its assessment, published 6 January 2025. References to “we” mean CQC. It describes findings at that time.

We carried out a responsive assessment of Cloverdale between 3 April and 20 May 2024. This assessment was completed to follow up on concerns received from the public and other stakeholders. Cloverdale is a residential care home providing accommodation and support for 4 people who have a learning disability and who may also have a physical health condition. On the days of the assessment visits there were 4 people living at the service, all of whom were receiving a regulated activity. The rating at our last inspection (published 28 October 2019) was outstanding. At this assessment we found changes within the service which meant our rating has changed to good. We assessed 19 quality statements relating to 4 of the 5 key question ratings. We looked at the overall quality of the service and provided a rating under the Health and Social Care Act 2008. We found safeguarding investigations had been completed where required with actions identified and lessons learned shared. We found the safe use and storage of medicines and peoples support plans included appropriate guidance. Staff knew people and their needs well and were provided with adequate support via supervisions and staff meetings. Support plans required updating to accurately reflect people’s current needs and due to changes in staffing and management, people’s ability to access the community had been impacted. In addition, staff were required to sign to confirm they knew and met people’s needs and this had not always been done. Leaders were aware and working with staff to improve record keeping and the learning culture within the service.