Chollacott House Nursing Home

61 Whitchurch Road, Tavistock, Devon, PL19 9BD

01822612811

Care Type

Nursing Care

Inspection date

15 September 2022

Provider

Stonehaven (Healthcare) Ltd

Beds

42 beds

About Chollacott House Nursing Home

Chollacott House Nursing Home is a nursing care home set in the beautiful county of Devon, offering a familiar and homely setting for older people and their families. Devon's warm community spirit and scenic surroundings provide a comforting backdrop for residents making this important transition. Families considering care here can take comfort in knowing that the team is committed to supporting residents through attentive, personalised nursing care.

This nursing home accommodates up to 42 older people, with 29 residents at the time of inspection. The service provides personal and nursing care in one adapted building.

Inspectors found that care records did not always reflect people's actual care and health needs. Some residents were not consistently treated in ways that promoted their dignity, and social care needs were not being adequately addressed. There were prolonged periods where people lacked meaningful engagement with staff.

However, staff demonstrated understanding of safeguarding concerns and knew how to escalate issues appropriately.

Source: CQC inspection report, 11 November 2022

Specialist Care

DementiaOlder peoplePhysical disabilitiesYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service with nursing
Registered capacity: 42 places — this is not a vacancy count
Registration checked: Registered · PL19 9BD

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Dementia; Physical disabilities.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Requires improvement.

Rating report published 11 November 2022. Latest inspection date recorded: 15 September 2022.

Safe: Requires improvement
EffectivePublished 26 September 2017: Good
Caring: Requires improvement
Responsive: Requires improvement
Well-led: Requires improvement

Questions prompted by these ratings

Safe: What changes have been made to medicines, staffing and safeguarding since this rating?
Caring: How do staff protect privacy, dignity and each person’s choices?
Responsive: How are care plans, activities and complaints adapted to each resident?
Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read Chollacott House Nursing Home's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Chollacott House Nursing Home, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Chollacott House Nursing Home, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Chollacott House Nursing Home's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees