CareTech Community Services Limited - 34 Porthill Bank

34-36 Porthill Bank, Porthill, Newcastle Under Lyme, Staffordshire, ST5 0AA

01782612223

Care Type

Residential Care

Inspection date

24 July 2019

Provider

CareTech Community Services Limited

Beds

6 beds

About CareTech Community Services Limited - 34 Porthill Bank

Staffordshire is home to CareTech Community Services Limited - 34 Porthill Bank, a residential care home that aims to provide a comfortable, supportive environment for those who call it home. Families searching for care in this part of the country will find a service with a dedicated team working to make residents feel settled and valued in their everyday lives. It can be a big decision choosing the right place for a loved one, and understanding what a home stands for is a helpful first step.

This care home accommodates up to six people with learning disabilities or autistic spectrum disorders, currently supporting five residents. The service aims to enable people to live full and meaningful lives with control and choice, though inspectors found the practices were not consistently meeting these principles. Staff observations revealed gaps between the home's stated approach and daily implementation, with residents not always experiencing the level of autonomy and decision-making support the service intended to provide.

The home has potential to better align its day-to-day care practices with its foundational values to genuinely support residents' independence and quality of life.

Source: CQC inspection report, 10 September 2019

Specialist Care

Learning disabilities

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 6 places — this is not a vacancy count
Registration checked: Registered · ST5 0AA

Registered care categories

Learning disabilities.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Requires improvement.

Rating report published 10 September 2019. Latest inspection date recorded: 24 July 2019.

Safe: Requires improvement
Effective: Requires improvement
Caring: Good
Responsive: Requires improvement
Well-led: Requires improvement

Questions prompted by these ratings

Safe: What changes have been made to medicines, staffing and safeguarding since this rating?
Effective: How are staff training, nutrition and health outcomes checked now?
Responsive: How are care plans, activities and complaints adapted to each resident?
Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read CareTech Community Services Limited - 34 Porthill Bank's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting CareTech Community Services Limited - 34 Porthill Bank, consider asking...

1.What happens if my relative's care needs increase significantly -- will they have to move?
2.How do you handle concerns or complaints from families?
3.What does the monthly fee cover and what will cost extra?
4.How do you keep families informed about their relative's day-to-day wellbeing?
5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit CareTech Community Services Limited - 34 Porthill Bank, look out for...

1.Do staff greet residents by name and stop to chat?
2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
3.Does the home smell fresh and feel clean without being clinical?
4.Do residents look comfortable and at ease, or anxious and withdrawn?
5.Does the manager answer your questions openly or deflect?

Could the NHS fund CareTech Community Services Limited - 34 Porthill Bank's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees