Brooke House

123 Millbrook Road East, Freemantle, Southampton, Hampshire, SO15 1HQ

02380235221

Care Type

Residential Care

Assessment date

13 November 2025

Provider

Parkcare Homes (No.2) Limited

Beds

9 beds

About Brooke House

Brooke House is a residential care home located in Southampton, South East. Its registered care categories include learning disabilities, mental health, and younger adults. The home has 9 beds. CQC records an overall rating of Good, published in December 2025. The home is operated by Parkcare Homes (No.2) Limited.

Specialist Care

Learning disabilitiesMental healthYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing; Supported living service
Registered capacity: 9 places — this is not a vacancy count
Registration checked: Registered · SO15 1HQ

Registered care categories

Caring for adults under 65 yrs; Learning disabilities; Mental health conditions.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Assessment published 4 December 2025. Assessment date recorded: 13 November 2025.

Read CQC's assessment overview

The following is CQC's published account of its assessment, published 4 December 2025. References to “we” mean CQC. It describes findings at that time.

We carried out this inspection from 14 November to 1 December 2025. This inspection was prompted by risks we were made aware of in relation to safe care and treatment. The service is a residential care home providing support to younger adults and people with learning disabilities and autistic people. At the time of the inspection there were 8 people living in the home. Not everyone who used the service received personal care. Care Quality Commission (CQC) only inspects where people receive personal care. This means help with tasks related to personal hygiene and eating. Where they do; we also consider any wider social care provided.
The provider had a good learning culture and people could raise concerns. Managers investigated incidents thoroughly. People were protected and kept safe. Staff understood and managed risks. Managers made sure staff received training and regular support to maintain good-quality care. People received their medicines as prescribed.
People were treated with kindness and compassion. Staff protected their privacy and dignity. They treated them as individuals and supported their preferences. People had choice in their care and were encouraged to maintain relationships with family and friends. Staff responded to people in a timely way. The provider supported staff wellbeing.
People knew how to give feedback and were confident the provider took it seriously and acted on it. People received fair and equal care and treatment and were involved in planning their care.
Leaders and staff had a shared vision and culture based on listening, learning and trust. Leaders were visible, knowledgeable, and supportive, helping staff develop in their roles. Staff felt supported to give feedback and were treated equally, free from bullying or harassment. Staff understood their roles and responsibilities. Audits were effective in monitoring safety and risk in the service, and the provider was motivated to further strengthen governance arrangements during our inspection.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-led: Good

Read Brooke House's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Brooke House, consider asking...

1.What happens if my relative's care needs increase significantly -- will they have to move?
2.How do you handle concerns or complaints from families?
3.What does the monthly fee cover and what will cost extra?
4.How do you keep families informed about their relative's day-to-day wellbeing?
5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit Brooke House, look out for...

1.Do staff greet residents by name and stop to chat?
2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
3.Does the home smell fresh and feel clean without being clinical?
4.Do residents look comfortable and at ease, or anxious and withdrawn?
5.Does the manager answer your questions openly or deflect?

Could the NHS fund Brooke House's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees