Brook House

The following is CQC's published account of its assessment, published 8 November 2024. References to “we” mean CQC. It describes findings at that time.

Brook House is a residential care home providing personal care to older people, some of whom were living with dementia. At the time of the assessment, the service was also used by autistic people or people with a learning disability but was not registered as a specialist service. We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. We completed this assessment between 14 and 20 August 2024. This was a responsive assessment covering all of the quality statements under the key questions of Safe, Effective, Responsive and Well Led. We also reviewed 2 quality statements under the Caring key question. For those areas we did not assess, we used the ratings awarded at the last inspection to calculate the overall rating. We found 3 breaches of the legal regulations in relation to safe care and treatment, dignity and respect and governance. The provider had not managed risks to people’s health and safety effectively. People’s care did not always promote their dignity. The provider’s governance systems were not effective in identifying and addressing concerns.