British Home & Hospital for Incurables

The British Home & Hospital for Incurables is a nursing home in London for up to 127 people with physical disabilities. The CQC rated the service as requiring improvement overall, finding continued breaches relating to safe care, medicines management, governance and person-centred care. Risks and care records were not always accurately monitored or updated, and audits had not ensured lasting improvement, though staffing and premises safety had improved.

Inspectors found a warm, homely atmosphere, with people and relatives speaking positively about kind, respectful staff and unrestricted visiting. There was no registered manager in post at the time, though a new manager had applied to register. The provider responded constructively and is expected to submit an action plan.