England

Bracken HouseStaffordshire

Illustrative image. Photographs of this home have not yet been added.

Rated:Requires ImprovementResidential

Bracken House

Bracken House Residential Home, Bracken Close, Burntwood, WS7 9BD

01543686850

Care Type

Residential Care

Inspection date

23 October 2023

Provider

Nexxus Trading Services Limited

Beds

34 beds

How this home compares nearby

Of 30 care homes for older people within 5 miles, 22 are rated higher by CQC, 8 are the same and none are lower.

9 of these nearby homes have been inspected more recently than this one.

Based on CQC ratings, updated 22 October 2026. How we compare homes | See the nearby homes

Rating history

GoodFeb 2016
GoodMar 2018
Requires ImprovementDec 2022
Requires ImprovementDec 2023

Rating dropped from Good to Requires Improvement in 2022.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

Run by Nexxus Trading Services Limited, which runs 4 care homes in England: 3 rated Good and 1 Requires Improvement.

Average care home fees in the West Midlands: £912 a week for residential care and £1,308 for nursing care (2024-25 averages). Self-funders usually pay more. See our care home costs guide.

This home lists dementia care, which usually costs more than standard residential care. See dementia care home costs. NHS Continuing Healthcare may apply where someone's needs are primarily health needs.
How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About Bracken House

Bracken House is a residential care home in Staffordshire, offering older people a place to feel at home surrounded by familiar comforts and attentive support. Families looking into care options will find a setting where the focus is on making residents feel comfortable and valued in their day-to-day lives. It can be a big decision choosing the right care home, and Bracken House aims to give families the reassurance that their loved ones are in a warm and caring environment.

Bracken House provides personal care to up to 34 older people, some living with dementia, across a two-storey adapted building with three communal lounges downstairs and a dining area. At inspection, 31 people were using the service, including two on respite placements.

The home maintained cleaning schedules and was generally clean, though systems for maintaining equipment needed improvement—a broken carpet cleaner was not replaced promptly, leaving stains uncleaned. Mental capacity assessments were not always recorded consistently when needed, indicating gaps in documentation systems for decision-specific assessments. Quality assurance systems were in place at the service.

Source: CQC inspection report, 14 December 2023

Specialist Care

DementiaMental healthOlder peoplePhysical disabilitiesSensory impairmentsYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 34 places — this is not a vacancy count
Registration checked: Registered · WS7 9BD

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Dementia; Mental health conditions; Physical disabilities; Sensory impairment.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Requires improvement.

Rating report published 14 December 2023. Latest inspection date recorded: 23 October 2023.

Safe: Good
EffectivePublished 1 December 2022: Requires improvement
CaringPublished 1 December 2022: Good
ResponsivePublished 1 December 2022: Good
Well-led: Requires improvement

Questions prompted by these ratings

Effective: How are staff training, nutrition and health outcomes checked now?
Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read Bracken House's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Bracken House, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Bracken House, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Bracken House's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees