Avenue House - Bristol

Avenue House, 5 Cotham Park North, Bristol, BS6 6BH

01179892020

Care Type

Residential Care

Assessment date

20 February 2024

Provider

West of England Friends Housing Society Limited

Beds

30 beds

About Avenue House - Bristol

Avenue House is a residential care home in Bristol, offering personal care and accommodation for older people. Details of the CQC's most recent inspection findings are set out below.

Avenue House in Bristol is a care home providing personal care and accommodation for up to 30 older people, set in a Victorian building with a modern extension. The CQC found the service was performing well, with people describing feeling safe, comfortable with staff, and confident to raise concerns.

Inspectors found people were involved in decisions about their care and encouraged to make choices, with staff observed listening and offering time to respond. There were enough competent staff to meet needs safely, and people had good access to activities and the local community supporting their independence and wellbeing.

Source: CQC assessment, 23 April 2024

Specialist Care

Older people

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 30 places — this is not a vacancy count
Registration checked: Registered · BS6 6BH

Registered care categories

Caring for adults over 65 yrs.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Assessment published 23 April 2024. Assessment date recorded: 20 February 2024.

Read CQC's assessment overview

The following is CQC's published account of its assessment, published 23 April 2024. References to “we” mean CQC. It describes findings at that time.

Avenue House is a care home registered to provide personal care and accommodation. The service provides care and support to up to 30 older people. The home is set in a large Victorian building which has a modern 3-storey extension attached. This assessment started on 27th February and was completed on 13th March 2024. A site visit to gather people’s experiences and observe care practices took place on 6th March 2024. This visit was carried out by 2 inspectors and an Expert by Experience. Another Expert by Experience made phone calls to people’s relatives on 7th March 2024. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service. In the assessment, we looked at 5 quality statements; Safeguarding; Involving people to manage risks; Safe and effective staffing; Independence, choice and control and Equity in experiences and outcomes.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-led: Good

Read Avenue House - Bristol's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Avenue House - Bristol, consider asking...

1.What happens if my relative's care needs increase significantly -- will they have to move?
2.How do you handle concerns or complaints from families?
3.What does the monthly fee cover and what will cost extra?
4.How do you keep families informed about their relative's day-to-day wellbeing?
5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit Avenue House - Bristol, look out for...

1.Do staff greet residents by name and stop to chat?
2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
3.Does the home smell fresh and feel clean without being clinical?
4.Do residents look comfortable and at ease, or anxious and withdrawn?
5.Does the manager answer your questions openly or deflect?

Could the NHS fund Avenue House - Bristol's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees