Autumn House Residential Home

Autumn House Residential Home is a residential care home providing personal care and support to older people, including some living with dementia. The CQC rated it inadequate overall, and the service remains in special measures with enforcement action taken against the provider. Inspectors found ongoing breaches relating to safe care, consent and governance, alongside new concerns about person-centred care and staffing levels.

Risks to people had not always been identified or managed safely, and mental capacity assessments were not always robust. Staff appeared rushed and task-focused rather than person-centred, though feedback on kindness was mixed, with some people feeling unsafe while others and relatives spoke positively of caring staff. Some improvements for people with dementia were noted.