England

Ashgables HouseWiltshire

Illustrative image. Photographs of this home have not yet been added.

Rated:Requires ImprovementResidential

Ashgables House

Oak Lodge Close, Chippenham, Wiltshire, SN15 1NG

01249658498

Care Type

Residential Care

Inspection date

5 May 2022

Provider

Ashgables House Limited

Beds

26 beds

Rating history

Requires ImprovementJul 2016
Requires ImprovementAug 2017
GoodNov 2018
InadequateApr 2021
InadequateAug 2021
InadequateMar 2022
Requires ImprovementJun 2022

Improved from Inadequate to Requires Improvement in 2022. CQC has rated this home 7 times since 2016.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

This is the only care home Ashgables House Limited runs in England.

Average care home fees in the South West: £1,170 a week for residential care and £1,472 for nursing care (2024-25 averages). Self-funders usually pay more. See our care home costs guide.

How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About Ashgables House

Ashgables House is a care home in Wiltshire that offers a calm and homely environment for those who need a little extra support. The team there takes genuine pride in making residents feel comfortable and valued, with a focus on building real, trusting relationships over time. For families beginning the search for the right place for a loved one, it can be a reassuring place to start exploring.

Ashgables House is a residential care home providing personal and nursing care to up to 26 people with complex mental health needs, some of whom also have learning disabilities or autism. At inspection, 18 people were using the service. Staff are safely recruited and receive appropriate training for their roles.

Systems are in place to protect people from abuse and medicines are managed safely. People reported being supported by staff who knew them well and were kind. Staff support people to have maximum choice and control of their lives in the least restrictive way possible, done respectfully to maintain their independence.

However, risks assessed for people were not always mitigated effectively, and inspectors made recommendations about how risks are managed within the service.

Source: CQC inspection report, 23 June 2022

Specialist Care

Learning disabilitiesMental healthOlder peoplePhysical disabilitiesYounger adults

Practical details from the provider

Accommodation is split between two houses, each with communal lounge and dining areas, kitchens and tea and coffee-making facilities.
An activity hut provides space for activities such as bingo and music.

Published on the provider's website, checked 20 September 2026. Confirm arrangements with the home before deciding.

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 26 places — this is not a vacancy count
Registration checked: Registered · SN15 1NG

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Learning disabilities; Mental health conditions; Physical disabilities.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Requires improvement.

Rating report published 23 June 2022. Latest inspection date recorded: 5 May 2022.

Safe: Requires improvement
EffectivePublished 20 August 2021: Requires improvement
Caring: Good
Responsive: Good
Well-led: Requires improvement

Questions prompted by these ratings

Safe: What changes have been made to medicines, staffing and safeguarding since this rating?
Effective: How are staff training, nutrition and health outcomes checked now?
Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read Ashgables House's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Ashgables House, consider asking...

1.What happens if my relative's care needs increase significantly -- will they have to move?
2.How do you handle concerns or complaints from families?
3.What does the monthly fee cover and what will cost extra?
4.How do you keep families informed about their relative's day-to-day wellbeing?
5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit Ashgables House, look out for...

1.Do staff greet residents by name and stop to chat?
2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
3.Does the home smell fresh and feel clean without being clinical?
4.Do residents look comfortable and at ease, or anxious and withdrawn?
5.Does the manager answer your questions openly or deflect?

Could the NHS fund Ashgables House's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees