Arden House

18-20 Clarendon Square, Leamington Spa, Warwickshire, CV32 5QT

01926423695

Care Type

Residential Care

Assessment date

18 December 2025

Provider

Greensleeves Homes Trust

Beds

33 beds

About Arden House

Arden House is a residential care home in Warwickshire, providing personal care for older adults. Details of the CQC's most recent findings are set out below.

Arden House is a residential care home in Warwickshire providing personal care for up to 27 people. The CQC rated the service Requires Improvement overall, having found breaches relating to consent and to governance. Mental capacity assessments were not always decision specific, care plans were not always updated when needs changed, and monitoring of things like hydration and nutrition was inconsistent, with audits not always catching these gaps.

Inspectors found a positive, well-supported staff team who understood safeguarding and managed medicines safely, with a clean, well-maintained environment. People and relatives spoke highly of the caring staff and registered manager, describing good relationships, involvement and a range of activities on offer.

Source: CQC assessment, 26 February 2026

Specialist Care

DementiaMental healthOlder peoplePhysical disabilitiesSensory impairments

Practical details from the provider

The home has a landscaped garden and patio seating, communal lounges and dining areas.
The provider lists a lift, stairlift, residents’ kitchenette and Wi-Fi.

Published on the provider's website, checked 20 September 2026. Confirm arrangements with the home before deciding.

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 33 places — this is not a vacancy count
Registration checked: Registered · CV32 5QT

Registered care categories

Caring for adults over 65 yrs; Dementia; Mental health conditions; Physical disabilities; Sensory impairment.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Requires Improvement.

Assessment published 26 February 2026. Assessment date recorded: 18 December 2025.

Read CQC's assessment overview

The following is CQC's published account of its assessment, published 26 February 2026. References to “we” mean CQC. It describes findings at that time.

Date of inspection: 28th to 30th January 2026.
Arden House is a residential care home for up to 27 people. At the time of our inspection there were 27 people living in the home. The home is set over 5 floors, with communal lounges on the ground floor and dining rooms in the basement and in the attic. We rated this service under our previous methodology in 2018 where it was inspected and rated as good overall. This inspection was undertaken as an aged rating, and we reviewed all 5 key questions under our single assessment framework.
We identified 2 breaches of the regulations in relation to consent and good governance.
Mental capacity assessments were not always completed in line with The Mental Capacity Act 2005. Assessments were not decision specific and did not always include detail to demonstrate how best interest decisions had been made or who had been involved.
People’s needs were assessed before they moved into the home and risk assessments and care plans were reviewed regularly. However, when people’s needs changed, care plans were not always updated in a timely manner to ensure staff had accurate information to provide safe care.
Additional monitoring, for example relating to hydration, nutrition or repositioning was inconsistent and did not clearly evidence that people received the care required. Audit systems were in place to review the quality-of-care people received, but we found these audits were not always accurate or effective.
There was a positive atmosphere in the home. Staff told us they enjoyed working at Arden House and felt supported by the registered manager and senior staff.
Staff received supervisions and training, which enabled them to carry out their work effectively. Staff understood their responsibilities to identify and report safeguarding concerns. They told us they felt confident to do so and that their concerns would be taken seriously by the registered manager. Medicines were managed safely and the environment was clean, tidy and well maintained. Where we found issues with the safety of the environment, these were rectified immediately.
At the time of our inspection the registered manager had been supporting another service within the provider group for a period of 6 months. The registered manager gave us assurance that they would return to working at Arden House full time to improve oversight and ensure compliance with regulatory standards.
We have asked the provider for an action plan in response to the concerns found during this inspection.

Safe: Good
Effective: Requires Improvement
Caring: Good
Responsive: Good
Well-led: Requires Improvement

Questions prompted by these ratings

Effective: How are staff training, nutrition and health outcomes checked now?
Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read Arden House's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Arden House, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Arden House, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Arden House's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees