Allonsfield House

The following is CQC's published account of its assessment, published 4 March 2025. References to “we” mean CQC. It describes findings at that time.

Date of assessment: 10 December 2024 to 15 January 2025. Allonsfield House is a residential nursing care home providing accommodation and personal care to up 53 older people in an adapted building across 3 units. Some people were living with dementia, frailty, and mental health conditions. 45 people were living there at the time of our assessment. This assessment was prompted by a review of information we held about the service and their previous rating of requires improvement. Our overall rating has changed from requires improvement to good. People were supported to have choice and control and were involved in decisions about their care and treatment, their views and preferences were listened to and acted upon. Staff treated people kindly and with respect. There were enough staff, safely recruited with the knowledge and skills to meet people’s needs. Staff understood how to report and escalate any concerns. People’s individual needs and associated risks were regularly assessed and monitored, with appropriate mitigating actions and management plans in place. People’s medicines were managed and administered safely. Activities provision had improved. People were supported to access the local community and pursue their hobbies and interests. A range of meaningful activities took place in the service alongside planned outings using the provider’s minibus. The registered manager was highly regarded by people, relatives and the staff team. Feedback was complimentary about their leadership style describing a ‘hands on, supportive approach’ and being ‘highly visible’ in the service. Staff said morale had increased. Improvements had been made to the oversight and governance processes in the service. Reporting and auditing systems had been strengthened, and this supported the registered manager in addressing identified shortfalls through an accompanying action plan. Feedback from professionals cited positive relationships with management and the staff team.