Alistre Lodge Nursing & Care Home

The following is CQC's published account of its assessment, published 11 September 2024. References to “we” mean CQC. It describes findings at that time.

Date of assessment 1 May to 15 May 2024. The assessment was prompted in part due to concerns raised around the management of the service, the quality of care people received, safety and dignity. We reviewed elements of the safe, effective, caring and well-led key questions. We identified 3 breaches of the regulations in relation to safe care and treatment, safeguarding and governance. We found concerns relating to safety of the environment, staffing, infection prevention and control, and management of medication. Incident reports were not always fully completed, and following incidents referrals had not always been made to the appropriate agencies. Records relating to people’s care were not always detailed or completed consistently, so we could not be confident people’s needs were fully considered or met. Quality assurance and governance systems were not effective; the safety and quality of care was not effectively monitored, and people’s personal information was not stored securely. However, staff showed a clear understanding of people and their needs; and we witnessed positive interactions between staff and people living at the home. We received good feedback from staff in relation to the manager and they said they felt confident to speak up about concerns or bad practice. At the last inspection, Alistre Lodge Nursing and Care Home was rated good. During this assessment we found the provider had failed to maintain standards and the rating has decreased to requires improvement. We have asked the provider for an action plan in response to concerns found.