Alexandra House

Havelock Terrace, Gateshead, Tyne and Wear, NE8 1QU

01914775117

Care Type

Residential Care

Inspection date

21 February 2023

Provider

Akari Care Limited

Beds

40 beds

About Alexandra House

Alexandra House is a residential care home in Gateshead, providing accommodation and personal care for older people, including those living with dementia. The findings below set out the Care Quality Commission's most recent assessment of the service.

Alexandra House provides accommodation and personal care for up to 40 older people, including those living with dementia. At the time of inspection, the home was at full occupancy with 40 residents.

The service had made significant improvements since the previous inspection, particularly in establishing robust systems to ensure people received safe care and appropriate medicine management. Inspectors noted a welcoming, cheerful and friendly atmosphere throughout the home, with relatives expressing satisfaction with their loved one's care.

Source: CQC inspection report, 7 March 2023

Specialist Care

DementiaLearning disabilitiesMental healthOlder peoplePhysical disabilitiesYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 40 places — this is not a vacancy count
Registration checked: Registered · NE8 1QU

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Dementia; Learning disabilities; Mental health conditions; Physical disabilities.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 7 March 2023. Latest inspection date recorded: 21 February 2023.

Safe: Good
EffectivePublished 7 April 2022: Good
CaringPublished 23 October 2018: Good
ResponsivePublished 23 October 2018: Good
Well-led: Good

Read Alexandra House's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Alexandra House, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Alexandra House, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Alexandra House's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees