Alexandra Care Home

46 Alexandra Road, Hemel Hempstead, Hertfordshire, HP2 5BP

01442246775

Care Type

Nursing Care

Inspection date

13 June 2022

Provider

Healthcare Homes (Spring) Limited

Beds

76 beds

About Alexandra Care Home

Alexandra Care Home is a nursing care home based in Hertfordshire, offering a familiar and supportive environment for residents and their families. The team there understands how significant this step can be for families, and aims to provide a sense of comfort and belonging for those who call it home.

Alexandra Care Home provides accommodation and nursing care for up to 76 people, including those with physical disabilities, sensory impairments, or dementia. At inspection, 63 residents were living there.

People experienced delays in receiving care due to insufficient staff deployed at key times. Residents, relatives, staff, and visiting professionals all raised concerns about staffing levels, which inspectors' observations confirmed. Risks to people were not consistently managed, with gaps identified in records regarding incidents and accidents.

Source: CQC inspection report, 4 August 2022

Specialist Care

DementiaOlder peoplePhysical disabilitiesSensory impairmentsYounger adults

Facilities & Amenities

En-suite RoomsDining RoomGardenActivities ProgrammeCommunal Lounge

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service with nursing
Registered capacity: 76 places — this is not a vacancy count
Registration checked: Registered · HP2 5BP

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Dementia; Physical disabilities; Sensory impairment.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Requires improvement.

Rating report published 4 August 2022. Latest inspection date recorded: 13 June 2022.

Safe: Requires improvement
EffectivePublished 29 April 2022: Requires improvement
CaringPublished 29 April 2022: Requires improvement
ResponsivePublished 29 April 2022: Requires improvement
Well-led: Requires improvement

Questions prompted by these ratings

Safe: What changes have been made to medicines, staffing and safeguarding since this rating?
Effective: How are staff training, nutrition and health outcomes checked now?
Caring: How do staff protect privacy, dignity and each person’s choices?
Responsive: How are care plans, activities and complaints adapted to each resident?
Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read Alexandra Care Home's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Alexandra Care Home, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Alexandra Care Home, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Alexandra Care Home's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees