England

Alexander CourtNorfolk

Illustrative image. Photographs of this home have not yet been added.

Rated:Requires ImprovementResidential

Alexander Court

21 Raymond Street, Thetford, IP24 2EA

01842753466

Care Type

Residential Care

Assessment date

22 January 2026

Provider

Quinton House Limited

Beds

47 beds

How this home compares nearby

Of 11 care homes for older people within 10 miles, 7 are rated higher by CQC, 4 are the same and none are lower.

1 of these nearby homes has been inspected more recently than this one.

Based on CQC ratings, updated 22 October 2026. How we compare homes | See the nearby homes

Rating history

Requires ImprovementJun 2015
GoodJan 2016
Requires ImprovementMar 2017
Requires ImprovementDec 2017
GoodMar 2019
Requires ImprovementApr 2026

Rating dropped from Good to Requires Improvement in 2026. CQC has rated this home 6 times since 2015.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

Run by Quinton House Limited, which runs 2 care homes in England: 1 rated Good and 1 Requires Improvement.

Average care home fees in the East of England: £1,034 a week for residential care and £1,411 for nursing care (2024-25 averages). Self-funders usually pay more. See our care home costs guide.

This home lists dementia care, which usually costs more than standard residential care. See dementia care home costs. NHS Continuing Healthcare may apply where someone's needs are primarily health needs.
How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About Alexander Court

Alexander Court is a care home in Norfolk providing accommodation and personal care for people over 65, including those living with dementia, physical disability or sensory impairment. The CQC rated the service Requires Improvement overall, following its first inspection under new ownership. Inspectors found the entrance door was broken and unlockable, people had access to potentially harmful substances, and care plans did not always reflect needs such as diabetes management or low fluid intake.

Quality assurance processes had failed to identify these issues, though no harm had occurred.

Despite this, inspectors found a caring staff team who treated people with kindness and respect, and relatives spoke positively about staff skills. The provider worked well with health and community services and responded promptly to the concerns raised, taking immediate steps to improve.

Source: CQC assessment, 27 April 2026

Specialist Care

DementiaOlder peoplePhysical disabilitiesSensory impairments

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 47 places — this is not a vacancy count
Registration checked: Registered · IP24 2EA

Registered care categories

Caring for adults over 65 yrs; Dementia; Physical disabilities; Sensory impairment.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Requires Improvement.

Assessment published 27 April 2026. Assessment date recorded: 22 January 2026.

Read CQC's assessment overview

The following is CQC's published account of its assessment, published 27 April 2026. References to “we” mean CQC. It describes findings at that time.

We carried out this assessment between 2 February to 19 February 2026. Alexander Court Care Home is a care home providing accommodation and personal care. The service supports people over the age of 65, living with dementia, a physical disability, or sensory impairments. This is the first inspection since a new provider has taken over the service.
During our inspection we found concerns with audit and quality assurance processes as they did not identify the concerns we found. The environment was not always safe. The entrance door for the service was broken and unlockable. People had access to substances which could be harmful. The care people received was not always safe. Care plans were not reflective of the support people needed for diabetes. When people’s daily fluid intake targets were not being met on consecutive days, no action was being taken. These concerns constituted breaches in regulations relating to good governance and safe care and treatment. We found no harm had come to people.
The service had gone through a recent change of ownership, and during our inspection the care plan documentation and monitoring was transferred from paper care plans to a new electronic care plan system.
We found Alexander Court Care Home had a caring staff team. Staff told us they felt supported by the management team.
People’s needs had been assessed. The provider worked in partnership with other organisations including health, community and faith groups to meet people’s needs.
The provider accepted feedback from this assessment and took immediate steps to affect change where required.

Safe: Requires Improvement
Effective: Requires Improvement
Caring: Good
Responsive: Good
Well-led: Requires Improvement

Questions prompted by these ratings

Safe: What changes have been made to medicines, staffing and safeguarding since this rating?
Effective: How are staff training, nutrition and health outcomes checked now?
Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read Alexander Court's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Alexander Court, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Alexander Court, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Alexander Court's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees