63 Coronation Road

63 Coronation Road is a care home in Bristol providing accommodation and personal care to up to six adults with mental health support needs. The CQC rated the service requires improvement overall, finding breaches relating to premises and to governance. Inspectors identified areas needing cleaning and repair, gaps in staff supervision and appraisals, and shortfalls in support planning, though the management team responded positively and provided an action plan.

Despite these concerns, people and relatives spoke positively about their care, describing a calm, supportive atmosphere. Staff treated people with kindness and respected their dignity and independence, and there were good working relationships with other professionals. Risks were assessed well, staffing levels were adequate, and medicines were managed safely.