63 Coronation Road

Southville, Bristol, Avon, BS3 1AR

01179077217

Care Type

Residential Care

Assessment date

20 March 2026

Provider

Milestones Trust

Beds

6 beds

About 63 Coronation Road

63 Coronation Road is a residential care home in Bristol supporting adults with mental health support needs. Details of the CQC's most recent findings are set out below.

63 Coronation Road is a care home in Bristol providing accommodation and personal care to up to six adults with mental health support needs. The CQC rated the service requires improvement overall, finding breaches relating to premises and to governance. Inspectors identified areas needing cleaning and repair, gaps in staff supervision and appraisals, and shortfalls in support planning, though the management team responded positively and provided an action plan.

Despite these concerns, people and relatives spoke positively about their care, describing a calm, supportive atmosphere. Staff treated people with kindness and respected their dignity and independence, and there were good working relationships with other professionals. Risks were assessed well, staffing levels were adequate, and medicines were managed safely.

Source: CQC assessment, 29 June 2026

Specialist Care

Mental health

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 6 places — this is not a vacancy count
Registration checked: Registered · BS3 1AR

Registered care categories

Mental health conditions.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Requires Improvement.

Assessment published 29 June 2026. Assessment date recorded: 20 March 2026.

Read CQC's assessment overview

The following is CQC's published account of its assessment, published 29 June 2026. References to “we” mean CQC. It describes findings at that time.

Date of assessment: 25 March 2026 to 2 April 2026. 63 Coronation Road is a care home registered to provide accommodation and personal care to adults with mental health support needs. The service provides care and support to up to 6 people. At the time of the assessment there were 5 people using the service.
The provider was in breach of the legal regulations relating to premises and good governance. The overall rating for the service is requires improvement. People told us they felt safe using the service and able to raise any concerns. However, we were not assured systems for managing the maintenance and cleaning of the premises were effective, we identified areas in need or cleaning and repair. Staff supervisions and appraisals had not been kept up to date. We identified some shortfalls in support planning in relation to people’s needs and preferences. Governance systems were not always effective in monitoring and improving the quality of the service, for example in relation to the submission of CQC notifications. However, Individual risks were assessed, and people were supported to take positive risks. Staff knew people well and felt supported in their roles. There were enough staff available to meet people’s needs, and medicines were managed safely. Staff treated people with kindness and compassion and upheld their dignity during care. The service maintained positive working relationships with other health and social care professionals and valued diversity in their workforce. The management team responded positively to the shortfalls identified; we asked the provider for an action plan in response to the concerns found during this assessment.

Safe: Requires Improvement
Effective: Good
Caring: Good
Responsive: Good
Well-led: Requires Improvement

Questions prompted by these ratings

Safe: What changes have been made to medicines, staffing and safeguarding since this rating?
Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read 63 Coronation Road's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting 63 Coronation Road, consider asking...

1.What happens if my relative's care needs increase significantly -- will they have to move?
2.How do you handle concerns or complaints from families?
3.What does the monthly fee cover and what will cost extra?
4.How do you keep families informed about their relative's day-to-day wellbeing?
5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit 63 Coronation Road, look out for...

1.Do staff greet residents by name and stop to chat?
2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
3.Does the home smell fresh and feel clean without being clinical?
4.Do residents look comfortable and at ease, or anxious and withdrawn?
5.Does the manager answer your questions openly or deflect?

Could the NHS fund 63 Coronation Road's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees