35 Cranbrook Road

Redland, Bristol, BS6 7BP

01179442021

Care Type

Residential Care

Inspection date

14 January 2020

Provider

Milestones Trust

Beds

5 beds

About 35 Cranbrook Road

35 Cranbrook Road is a residential care home in Bristol, providing personal care and accommodation for people with complex mental health needs. The findings below set out what CQC inspectors observed during their most recent visit.

This home provides personal care and accommodation for up to five people with complex mental health needs. During the inspection, four residents were present at the home.

The service had concerns regarding staff supervision and support. Inspectors found that staff were not always properly supervised in their work, which created a risk that care provided might not be safe or suitable for residents. When asked about this issue, senior management acknowledged that work was needed to ensure all supervisions were completed regularly.

Additionally, some care plans and risk assessments had not been updated and reviewed as required to maintain current and accurate information about residents' needs and risks.

Source: CQC inspection report, 12 February 2020

Specialist Care

Mental health

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 5 places — this is not a vacancy count
Registration checked: Registered · BS6 7BP

Registered care categories

Mental health conditions.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 12 February 2020. Latest inspection date recorded: 14 January 2020.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-led: Requires improvement

Questions prompted by these ratings

Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read 35 Cranbrook Road's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting 35 Cranbrook Road, consider asking...

1.What happens if my relative's care needs increase significantly -- will they have to move?
2.How do you handle concerns or complaints from families?
3.What does the monthly fee cover and what will cost extra?
4.How do you keep families informed about their relative's day-to-day wellbeing?
5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit 35 Cranbrook Road, look out for...

1.Do staff greet residents by name and stop to chat?
2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
3.Does the home smell fresh and feel clean without being clinical?
4.Do residents look comfortable and at ease, or anxious and withdrawn?
5.Does the manager answer your questions openly or deflect?

Could the NHS fund 35 Cranbrook Road's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees