
Nordalea (Care Home)
About Nordalea (Care Home)
Nordalea is a small care home for older people located in Shetland, operated by Shetland Islands Council. With 7 beds, it offers an intimate setting for residents requiring residential care. At its most recent Care Inspectorate inspection in April 2025, Nordalea achieved an average grade of Good, scoring 3.8 out of 6 on the regulator's quality scale.
The home supports a wide range of care needs, including dementia, frailty, physical disability or illness, mental health conditions, and neurological conditions. Nordalea also provides palliative and end of life care, and has experience supporting residents with hearing and visual impairments, making it a versatile option for older people with complex or multiple needs.
As a small, council-run facility serving the Shetland Islands community, Nordalea offers a personalised environment where residents can receive attentive, tailored support in familiar island surroundings.
Care Inspectorate Grades
Care homes in Scotland are graded on a 6-point scale (1-6) across five key questions. Grades range from Unsatisfactory (1) to Excellent (6).
Care & Support Provided
Location
Nordalea Care Centre, Baltasound, Shetland, ZE2 9DX
5 Questions to Ask on Your Visit
When visiting Nordalea (Care Home), consider asking...
- 1.What happens if my relative's care needs increase significantly -- will they have to move?
- 2.How do you handle concerns or complaints from families?
- 3.What does the monthly fee cover and what will cost extra?
- 4.How do you keep families informed about their relative's day-to-day wellbeing?
- 5.What happens if my relative is unhappy here?
5 Things to Look For on Your Visit
When you visit Nordalea (Care Home), look out for...
- 1.Do staff greet residents by name and stop to chat?
- 2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
- 3.Does the home smell fresh and feel clean without being clinical?
- 4.Do residents look comfortable and at ease, or anxious and withdrawn?
- 5.Does the manager answer your questions openly or deflect?
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