About Montfield Support Services
Montfield Support Services is a care home for older people located in Shetland, operated by Shetland Islands Council. The home provides 17 beds and was most recently inspected by the Care Inspectorate in July 2025, achieving an average grade of Good (3.8 out of 6), reflecting a solid standard of care and service delivery.
The home supports a range of needs, including dementia, frailty, physical disability or illness, palliative and end of life care, hearing impairment, and visual impairment. This breadth of specialism means Montfield is well placed to support older people with complex or changing care needs, offering a considered and person-centred approach.
As a council-run facility serving the Shetland Islands community, Montfield provides an important local resource for residents and families in this island setting, offering care close to home in a familiar and supported environment.
Care Inspectorate Grades
Care homes in Scotland are graded on a 6-point scale (1-6) across five key questions. Grades range from Unsatisfactory (1) to Excellent (6).
Care & Support Provided
Location
Burgh Road, Lerwick, Shetland, ZE1 0LA
5 Questions to Ask on Your Visit
When visiting Montfield Support Services, consider asking...
- 1.What happens if my relative's care needs increase significantly -- will they have to move?
- 2.How do you handle concerns or complaints from families?
- 3.What does the monthly fee cover and what will cost extra?
- 4.How do you keep families informed about their relative's day-to-day wellbeing?
- 5.What happens if my relative is unhappy here?
5 Things to Look For on Your Visit
When you visit Montfield Support Services, look out for...
- 1.Do staff greet residents by name and stop to chat?
- 2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
- 3.Does the home smell fresh and feel clean without being clinical?
- 4.Do residents look comfortable and at ease, or anxious and withdrawn?
- 5.Does the manager answer your questions openly or deflect?
Helpful Guides
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