Windsor Street Care Centre

35-37 Windsor Street, Cheltenham, Gloucestershire, GL52 2DG

01242545150

Care Type

Nursing Care

Inspection date

12 March 2018

Provider

The Orders Of St. John Care Trust

Beds

81 beds

About Windsor Street Care Centre

Windsor Street Care Centre is a nursing home in Gloucestershire, providing accommodation alongside nursing and personal care. Details of the Care Quality Commission's most recent findings are set out below.

Windsor Street Care Centre is a purpose-built care home providing accommodation with nursing and personal care. During the inspection, inspectors found that people's care records were now accurately maintained and contained comprehensive information about their care. The home had made significant improvements to staff recruitment and staffing numbers, which enhanced how people were kept safe and supported.

Changes in management had strengthened the overall governance of the service, resulting in positive outcomes for both residents and staff working at the home.

Source: CQC inspection report, 16 May 2018

Specialist Care

DementiaOlder peoplePhysical disabilitiesSensory impairmentsYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service with nursing
Registered capacity: 81 places — this is not a vacancy count
Registration checked: Registered · GL52 2DG

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Dementia; Physical disabilities; Sensory impairment.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 16 May 2018. Latest inspection date recorded: 12 March 2018.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-led: Good

Read Windsor Street Care Centre's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Windsor Street Care Centre, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Windsor Street Care Centre, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Windsor Street Care Centre's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees