Willows Care Home

Nevin Road, Blacon, Chester, Cheshire, CH1 5RP

01244374023

Care Type

Nursing Care

Inspection date

19 October 2023

Provider

Mr Naveed Hussain & Mr Mohammad Hussain & Mrs Anwar Hussain

Beds

73 beds

About Willows Care Home

Willows Care Home sits within the Cheshire West and Chester area, offering nursing care to older people in a setting that many families have turned to during important moments in their loved ones' lives. The team there understands how much it means to find a place where someone you care about will be looked after, and that sense of responsibility shapes the way the home approaches its work each day.

Willows Care Home provides personal and nursing care to up to 73 older people, including those living with dementia. At inspection, 40 people were using the service. The home requires significant refurbishment improvements across communal areas and bedrooms, with deterioration noted in infection control management due to ongoing conditions.

Staff deployment across the home needs strengthening to ensure adequate coverage.

Source: CQC inspection report, 10 February 2024

Specialist Care

DementiaOlder peopleYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service with nursing
Registered capacity: 73 places — this is not a vacancy count
Registration checked: Registered · CH1 5RP

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Dementia.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Inadequate.

Rating report published 10 February 2024. Latest inspection date recorded: 19 October 2023.

Safe: Requires improvement
Effective: Requires improvement
Caring: Requires improvement
Responsive: Inadequate
Well-led: Inadequate

Questions prompted by these ratings

Safe: What changes have been made to medicines, staffing and safeguarding since this rating?
Effective: How are staff training, nutrition and health outcomes checked now?
Caring: How do staff protect privacy, dignity and each person’s choices?
Responsive: How are care plans, activities and complaints adapted to each resident?
Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read Willows Care Home's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Willows Care Home, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Willows Care Home, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Willows Care Home's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees