Willow House

2 Reading Road, Farnborough, Hampshire, GU14 6NA

01252522596

Care Type

Residential Care

Inspection date

4 July 2019

Provider

Willow Residential Care Limited

Beds

18 beds

About Willow House

Willow House is a residential care home in Hampshire, offering personal care to older people. Details of the most recent CQC inspection are set out below.

Willow House is a residential care home accommodating up to 18 people in one adapted building, with 15 residents at the time of inspection, many of whom may be living with dementia. The service provides personal care and ensures people receive safe care through proper systems for managing medicines and protecting people from abuse. Staff are well-trained and have the right skills to support residents effectively, with care and support practices leading to good outcomes for the people they serve.

Source: CQC inspection report, 31 August 2019

Specialist Care

DementiaOlder people

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 18 places — this is not a vacancy count
Registration checked: Registered · GU14 6NA

Registered care categories

Caring for adults over 65 yrs; Dementia.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 31 August 2019. Latest inspection date recorded: 4 July 2019.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-led: Good

Read Willow House's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Willow House, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Willow House, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Willow House's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees