Victoria House

82 Albert Road, Farnborough, Hampshire, GU14 6SL

01252375547

Care Type

Residential Care

Inspection date

11 July 2023

Provider

Renovo Farnborough Limited

Beds

22 beds

About Victoria House

Victoria House is a residential care home in Hampshire. Details of the CQC's most recent findings are set out below.

Victoria House provides personal care and rehabilitation therapies to 22 people with sensory impairment or physical disabilities resulting from acquired brain injuries. The service has sustained improvements since the last inspection, with staff continuing to support residents well with personal care and daily living activities. The provider has built multi-disciplinary teams with specialist staff to deliver the rehabilitation therapies residents need.

People spoke positively about the service. The provider has made necessary improvements to fire safety procedures and continues to protect residents against risks of abuse and harm. The registered manager has embedded improvements in service management.

Residents are supported to have maximum choice and control over their lives, with staff working in the least restrictive way possible and in their best interests.

Source: CQC inspection report, 9 November 2023

Specialist Care

Older peoplePhysical disabilitiesSensory impairmentsYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 22 places — this is not a vacancy count
Registration checked: Registered · GU14 6SL

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Physical disabilities; Sensory impairment.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 9 November 2023. Latest inspection date recorded: 11 July 2023.

Safe: Good
EffectivePublished 7 July 2022: Good
CaringPublished 7 July 2022: Good
Responsive: Good
Well-led: Good

Read Victoria House's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Victoria House, consider asking...

1.What happens if my relative's care needs increase significantly -- will they have to move?
2.How do you handle concerns or complaints from families?
3.What does the monthly fee cover and what will cost extra?
4.How do you keep families informed about their relative's day-to-day wellbeing?
5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit Victoria House, look out for...

1.Do staff greet residents by name and stop to chat?
2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
3.Does the home smell fresh and feel clean without being clinical?
4.Do residents look comfortable and at ease, or anxious and withdrawn?
5.Does the manager answer your questions openly or deflect?

Could the NHS fund Victoria House's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees