Welby Croft Residential Home

Welby Croft is a residential care home providing personal and nursing care to 17 people aged 65 and over, with capacity for up to 24 residents. The home spans two floors with communal spaces including a dining room, a conservatory with local views, and a secure garden with seating.

Staff are described as kind and caring, with access to information about residents' daily needs and life histories. Care plans are in place, though the home is developing these further through a new electronic care planning system to make them more person-centred. However, risk assessments have not consistently covered all aspects of people's care or been regularly reviewed to monitor changes.

Staff training in areas such as COVID-19 and specific health conditions has not been completed, and the provider's audit systems have not always identified areas requiring improvement.