Phoenix Lodge

Phoenix Lodge provides accommodation and personal or nursing care for up to 16 people with a learning disability and/or autism across three dedicated houses. At the time of inspection, the service was at full capacity with 16 people receiving care.

The provider did not fully ensure effective governance and oversight of the service for quality and safety of people's care, or implement timely service improvements when needed. Arrangements for staffing and risk management strategies to monitor, report and analyse people's safety were not always sufficient to consistently ensure people achieved the best outcomes.