Watford House Residential Home

Watford House provides residential care for up to 40 people aged 65 and over in an adapted building with ensuite bedrooms, communal lounges, a dining room, and accessible garden. However, the home faced significant concerns during inspection. People were not always kept safe, with thorough assessments of care needs and associated risks sometimes missing. Medicine administration practices required improvement, and staffing levels were occasionally insufficient to meet residents' care and support requirements. The service's governance systems did not consistently identify areas of concern or drive improvement effectively. Staff did not always support people to make choices or provide care in the least restrictive way possible, and residents' changing health needs were not always reviewed and responded to promptly.